Terms of Service

LEMON POS is a cloud-based, offline-first point-of-sale software for restaurants and food-service businesses. We provide the software as a service — you pay a subscription fee, we host the infrastructure, and you use the product.

Your first store may be free, depending on the current plan offering at lemonpos.store/pricing. Additional stores or premium features may require a paid plan.

You are responsible for keeping your account credentials secure. Do not share passwords. If you suspect unauthorized access, notify us at support.lemonpos@gmail.com immediately.

You must provide accurate registration information. We may suspend accounts using false information.

You must be at least 18 years old or have legal capacity to enter into binding contracts under your local law.

You may use LEMON POS for any lawful restaurant, food-service, or retail business. You may not: (a) use the service for illegal activities; (b) attempt to circumvent our security measures; (c) reverse-engineer, decompile, or disassemble our software; (d) resell access without our prior written permission; or (e) use the service to spam, harass, or harm others.

We reserve the right to suspend or terminate accounts that violate these rules.

Paid plans are processed by Lemon Squeezy, our Merchant of Record. Lemon Squeezy collects payment, calculates and remits applicable taxes (VAT, GST, sales tax) on our behalf, and issues invoices in compliance with the laws of your jurisdiction.

Subscriptions renew automatically at the end of each billing period unless you cancel. You can cancel any time from your account settings; cancellation takes effect at the end of the current billing period.

We do not refund unused days of a paid period, except where required by law (e.g., the EU 14-day right of withdrawal for digital services where applicable).

If a payment fails, Lemon Squeezy will retry per its policy. After repeated failure, we may suspend your account; data is preserved for 90 days.

Your business data — menu items, sales records, customer information, staff records — belongs to you. We act only as a custodian to provide the service.

You may export all your data at any time, free of charge, in a portable format.

We will not access your data except: (a) to provide the service you requested; (b) with your explicit permission for support purposes; or (c) when required by law.

We will not sell your data, ever.

We aim for 99.9% uptime measured monthly. Our actual historical uptime is published on our website.

LEMON POS is offline-first. Even if our servers are unavailable, your point-of-sale continues to take orders. When connectivity is restored, your data syncs automatically.

We may schedule maintenance with at least 48 hours' notice via email. Unplanned outages will be communicated as quickly as possible.

LEMON POS and all related trademarks, logos, and software are the property of Oak and Anchor Tech LLC. You receive a limited, non-exclusive, non-transferable license to use the service in accordance with these Terms.

You retain ownership of any content you upload (menu images, business name, etc.). You grant us a limited license to host and display this content as needed to provide the service.

LEMON POS is provided "as is" and "as available" without warranties of any kind, whether express or implied, including without limitation warranties of merchantability, fitness for a particular purpose, or non-infringement.

To the maximum extent permitted by applicable law, our total aggregate liability for any claim arising out of or relating to these Terms or the service is limited to the amount you paid us in the 12 months preceding the event giving rise to the claim.

We are not liable for: indirect, incidental, special, consequential, or punitive damages; loss of profits, revenue, data, or business opportunities; or third-party services you connect to LEMON POS.

Nothing in these Terms limits liability that cannot be limited under applicable law (e.g., for fraud, gross negligence, or death/personal injury caused by negligence).

Either party may terminate at any time. You may cancel from your account settings. We may terminate immediately for material breach of these Terms, or with 30 days' notice for any other reason.

Upon termination, you will lose access to LEMON POS. Your data is preserved for 90 days, then permanently deleted. Please export your data before termination if you wish to retain it.

We may update these Terms from time to time. Material changes will be notified by email at least 30 days in advance. Continued use after the effective date constitutes acceptance. If you do not accept, you may cancel before the changes take effect.

These Terms are governed by the laws of the United States, without regard to its conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Where mandatory consumer-protection laws of your country of residence grant you stronger rights, those rights prevail.

Any dispute arising out of these Terms shall be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration or the competent courts as required by applicable law.